Frequently Asked Questions
We provide end‑to‑end logistics across Türkiye, leveraging strategic gateways such as Istanbul/Ambarlı and Haydarpaşa, İzmir (Alsancak), Mersin, Gemlik and Bursa for ocean, and IST, SAW and ADB for air freight, with road and rail links that connect Anatolia to the EU, CIS and MENA corridors. Our teams coordinate port operations, free zones and bonded/non‑bonded warehousing, and handle customs under the EU–Türkiye Customs Union for industrial goods (A.TR), preferential trade via EUR.1/FTAs where applicable, and special regimes like Inward Processing (DİR) and Temporary Import. We also arrange cross‑border trucking via Kapıkule (BG), İpsala, Hamzabeyli, Sarp (GE), Habur (IQ) and Gürbulak (IR), and support temperature‑controlled and dangerous goods flows in line with GDP/IATA/ADR/IMDG. Below are answers to common questions about export, import and domestic distribution, typical transit times, seasonality (including Bayram holidays), and best practices for packing, insurance and compliance.
What logistics services do you offer in Türkiye?
We handle air, ocean (FCL/LCL), road (FTL/LTL), rail, customs clearance, bonded and non‑bonded warehousing,
consolidation, last‑mile delivery, project cargo and temperature‑controlled shipments.
Which ports and airports do you operate from?
Primary seaports: Istanbul/Ambarlı, İzmir Alsancak, Mersin, Gemlik, and Haydarpaşa. Airports: IST and SAW (Istanbul), ADB (İzmir), ESB (Ankara). We also arrange cross‑border trucking via Kapıkule, Habur and Gürbulak.
Do you provide customs clearance in Türkiye?
Yes. Our licensed customs brokers manage import/export declarations, clearance, tariff classification, duty/VAT assessment and special regimes such as Inward Processing (DİR) and Temporary Importation.
What documents are required for export from Türkiye?
Typically: commercial invoice, packing list, export declaration, certificate of origin (if required), A.TR/EUR.1 where applicable, MSDS for DG, and transport docs (B/L, AWB, CMR). Additional certificates may be needed by destination or product type.
What are typical transit times?
Air: 1–5 days to Europe/MENA, 3–7 days to Americas/Asia. Ocean: 5–9 days East Med, 12–20 days North Europe, 20–30 days Americas/Asia. Road: 3–7 days Europe (lane‑dependent). Exact time depends on carrier, sailings and customs processes.
Can you handle dangerous goods (ADR/IMDG/IATA)?
Yes, for compliant cargo with proper UN classification, packaging, labeling and documentation. We coordinate with certified carriers and require MSDS and DG declarations prior to booking.
Do you offer domestic distribution within Türkiye?
Yes. Nationwide FTL/LTL road distribution, milk‑runs, cross‑docking, and courier options for e‑commerce fulfillment from our hubs in Istanbul and İzmir (and partner sites in Ankara, Bursa and Mersin).
Do you have bonded warehousing?
We provide bonded and non‑bonded storage, value‑added services (labeling, kitting, QC), and fiscal solutions including VAT suspension within customs‑controlled facilities where applicable.
Can you arrange cargo insurance?
Yes. We can place all‑risk or named‑peril coverage through recognized insurers, with certificates issued per shipment and claims support in coordination with surveyors in Türkiye and abroad.
Which Incoterms do you support?
All current Incoterms (EXW, FCA, FOB, CIF, CPT, DAP, DDP, etc.). We’ll recommend suitable terms based on risk transfer, cost allocation and your buyer/seller arrangements.
Do you offer temperature‑controlled logistics?
Yes. Active and passive solutions for pharma, food and sensitive goods, with GDP‑aligned processes, data‑logged temperature monitoring and validated packaging options.
How are rates calculated?
Based on lane, mode, chargeable weight/volume, commodity, seasonality, fuel/surcharges, and value‑added services. Provide dims, weight, HS code, origin/destination, and terms for accurate quotes.
Can I track my shipment?
Yes. Use our tracking page with your reference (B/L, AWB, container or tracking number). We also provide proactive milestone notifications and EDI/API integrations on request.
What are export cut‑off times at ports/airports?
Ocean cut‑offs vary by carrier/vessel (typically 24–72 hours pre‑ETD for FCL/LCL). Air export acceptance is airline‑specific (often 4–24 hours pre‑ETD). We’ll confirm at booking and share DG/VAL specific rules if applicable.
Do you provide consolidation (LCL/groupage) from Türkiye?
Yes. Weekly LCL services to major European, Middle Eastern and North American gateways. We also run air consol to high‑volume destinations from IST and ADB during peak seasons.
Can you support e‑commerce exports from Türkiye?
Yes. B2C parcel flows with DDP options, HS classification, IOSS for EU where applicable, returns management, and marketplace integrations through our partner network.
What packaging standards do you recommend?
Export‑grade cartons/pallets, ISPM‑15 treated wood where required, clear labeling, and stackability. For airfreight, minimize volumetric weight; for ocean, ensure moisture/barrier protection and proper blocking/bracing for FCL loads.
Do you handle oversized or project cargo?
Yes. Route surveys, permits, escorts, special equipment (flat‑rack, open‑top), and heavy‑lift coordination through Turkish ports and land borders with detailed method statements and risk assessments.
How do duties, taxes and VAT work for imports?
Assessed per HS code, origin and trade agreements (e.g., EU Customs Union for industrial goods via A.TR). VAT may be deferred or suspended in bonded regimes. We’ll calculate estimates during pre‑clearance checks.
What information do you need for a quote?
Origin/destination, Incoterms, commodity and HS code, dims/weight, number of packages, mode preference, ready date, special handling (DG/temp/insurance), and any customs or delivery constraints.